By requesting, booking, or paying for a service, the client agrees to the following terms and conditions.

1. Service type

The Themed Cleaner is a private adult-only, non-contact general cleaning and themed presentation service performed in residential homes only. No sexual services are provided.

2. Residential-only bookings

Services are provided only at approved private residential home addresses. No services are provided at licensed premises, bars, clubs, public venues, or commercial event locations.

3. No-touch policy

• Clients must not touch workers at any time.

• Workers will not touch clients.

• No sexual acts, physical interaction, or intimate contact are provided.

• Any attempt to touch, corner, restrain, intimidate, pressure, or harass a worker will end the service immediately without refund.

4. Client conduct

Clients must behave respectfully at all times.

The following are not permitted:

• Aggressive or abusive behaviour

• Intoxication or drug-affected behaviour

• Recording without written consent

• Undisclosed attendees

• Unsafe, unsanitary, or unsuitable environments

• Requests outside the agreed scope

5. Booking approval

Bookings are requests only until approved in writing. The business may refuse any booking where safety, legality, suitability, privacy, or worker consent is an issue.

6. Payment

A 50 percent deposit is required upfront. The remaining balance must be paid before the service begins unless otherwise agreed in writing.

7. Cancellations and refunds

Late cancellations may result in loss of deposit. Same-day cancellations may be non-refundable. No refund applies where the booking ends due to unsafe conditions, misconduct, boundary violations, or undisclosed circumstances.

8. Presentation requests

Outfit and presentation requests are subject to worker consent and business approval. A requested presentation level may be changed or refused without refund if required for safety, privacy, or suitability.

9. Privacy

Clients must not photograph, record, publish, or distribute any image, video, audio, or identifying information relating to workers without written consent.

10. Right to refuse service

The business and workers reserve the right to refuse, stop, or cancel a service immediately if safety, dignity, privacy, or legal compliance is at risk.

Queensland now regulates sex work businesses under general business laws after decriminalization from 2 August 2024, but businesses still need to comply with general legal obligations and local rules. Queensland also recommends online businesses use website terms of use to set rules and protect the business.